Thank you for shopping at FELIPESUAREZ.COM.
Our order fulfillment and payment processing are handled by Paddle.com (Paddle.com Market Ltd or Paddle Payments Limited). Paddle acts as our Merchant of Record and handles customer billing, invoicing, tax compliance, and refund processing on our behalf.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to FELIPE SUAREZ, Aeropost Way, SJO-25435, Miami, Florida 33206.
- Merchant of Record / Paddle refers to Paddle.com, which acts as the authorized reseller and merchant of record for products and digital services sold through the Website.
- Goods / Products refer to the physical items, electronic materials, digital downloads, courses, or services offered for sale on the Service.
- Orders / Transactions mean a request or purchase made by You for Products on the Website through Paddle.
- Service refers to the Website.
- Website refers to FELIPE SUAREZ, accessible from felipesuarez.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. General Policy
Unless required by applicable local consumer laws or specifically granted under this Policy, all transactions made through our Website are final, non-refundable, and non-exchangeable. Once access to a digital product, electronic material, or course has been granted or streamed, refunds are not automatically provided except as outlined below.
2. Statutory Right of Withdrawal (Regional Laws)
Paddle complies with global consumer protection laws and grants mandatory statutory withdrawal and refund rights depending on your country of residence:
- European Union (EU) / EEA / United Kingdom (UK) / Switzerland: Consumers have a statutory 14-day right to withdraw from digital content or service purchases and receive a full refund. However, the right of withdrawal does not apply if you have expressly consented to begin downloading or accessing digital content prior to the end of the 14-day period and acknowledged that you waive your right to cancel upon download or access.
- South Korea / Brazil / China: Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.
- Canada: Consumers have up to a 5-day right to cancel and request a refund under applicable statutory rights.
3. Discretionary Refunds
Beyond statutory requirements, Paddle may, at its sole discretion, review refund requests submitted within 14 calendar days of your transaction date.
All discretionary refund requests are evaluated on a case-by-case basis. Factors that may be considered include:
- Proven material technical defects or issues that prevent normal use of the product (which could not be resolved by support).
- Accidental duplicate purchases.
- Extent of product consumption, download history, or course completion.
Refunds will not be granted where there is evidence of fraud, refund abuse, account sharing, or manipulative behavior.
4. How to Request a Refund
To request a refund or exercise your statutory right of withdrawal, you can do so through Paddle using any of the following methods:
- Via Order Receipt: Click the “View Receipt” or “Manage Subscription / Order” link inside your purchase confirmation email from Paddle.
- Via Paddle’s Buyer Support: Visit Paddle’s virtual assistant at paddle.net or paddle.com/support and select the “Request Refund” option.
- Contacting Us: You may also reach out to us via our Contact Page, and we can assist in routing your request to Paddle.
If approved, refunds are processed by Paddle back to the original payment method used during purchase within 14 calendar days. Upon issuance of a refund, access to the corresponding product, course, or service will immediately terminate.
Contact Us
If you have any questions or require assistance regarding your order, please contact us:
- By visiting our contact page: felipesuarez.com/contact-now/
- For order billing or direct refund queries, visit Paddle support at: paddle.net
